Our Service Standard.

1. We will allocate your instructions to the investigator who will deal with the enquiry within 24 hours of receipt.

2. We will make our first attempt to contact your client etc within 48 hours of the agent receiving your instructions.

3. We will aim to complete any given enquiry within 3 weeks of receipt and will inform you if we are unable to do so.

4. If an enquiry becomes long-winded and it is necessary we will update you on a monthly basis as to progress or otherwise.

Document service and knock on door enquiries.

1. We will allocate your enquiry as above.

2. We will make our first visit within 48 hours of an agent receiving your instructions.

3. We will continue to attend the address given up to 6 times until the matter is concluded by a successful service etc or satisfactory information as to why the task cannot be completed is obtained.

Complaints

1. Should you feel it necessary to complain about any of our services we would ask that you contact paul@ltsgroup.co.uk in the first instance.

2. We will investigate your complaint and return to you with an answer or reason that answer cannot be obtained within 48 hours. If we are unable at that time to satisfy your complaint we will discuss a time scale in which we will attempt to resolve any issues.